Privacy policy

1. Who we are

The Hub Vinchy Multiple Services Ltd ("we", "us") is a concierge company registered in Nigeria. We decide how your personal information is used for the services described here. You can contact us about your information at hello@thehubvinchy.com.

2. What we collect

Information you give us when you enquire, book or pay:

• Your name, WhatsApp number and email address
• Travel details, such as dates, flight numbers, arrival and departure times, and where you are staying
• The names of guests you book for, and the size of your group
• Your preferences and requests, such as cars, apartments, dietary needs or special occasions
• Passport or identity details, only when a service needs them, such as airport protocol or e-Visa assistance
• Payment details: card payments are handled by Paystack, and we never see your full card number. If you pay in USDT, we keep your wallet address.
• Reviews you send us

Information from our website: we use Cloudflare Web Analytics to count visits, see which pages are viewed, and see what kind of device and country visits come from. It does not use cookies and does not identify or track you as an individual.

3. How we use it

• To send you quotes and to book, arrange and deliver your services
• To contact you about your booking and answer your questions
• To take payments and issue refunds
• To keep the records the law requires, such as tax and accounting records
• To improve our website and services
• To send you offers and news, only if you have agreed. You can opt out at any time.

4. Who we share it with

We only share what is needed to deliver your booking, with:

• Partners delivering your services, such as drivers, airport protocol officers, apartment owners, venues, boat operators, security providers and ticket sellers
• Paystack, to process payments
• Service providers we use to run the business, such as WhatsApp, our email and website host, and Cloudflare
• Government authorities, when the law requires it or when a service needs it, such as an e-Visa application

We never sell your personal information.

5. Information sent outside Nigeria

Some of the services we use, such as WhatsApp, email and website hosting, may store or process information outside Nigeria. When this happens, we rely on providers that protect personal information to recognised standards.

6. How long we keep it

We keep booking and payment records for as long as we need them to provide our services and to meet our legal, tax and accounting duties. Passport and identity details are deleted once the service that needed them is complete, unless the law requires us to keep them.

7. Keeping it safe

We limit access to your information to the people who need it to look after your booking, and we ask our partners to keep it confidential.

8. Your rights

You can ask us to:

• Give you a copy of the personal information we hold about you
• Correct anything that is wrong
• Delete your information, where we no longer need to keep it
• Stop using it for marketing, or object to how we use it
• Withdraw any consent you have given

Email us at hello@thehubvinchy.com and we will reply within 30 days. If you are not happy with our answer, you can complain to the Nigeria Data Protection Commission. If you live in the UK, you can also contact the Information Commissioner's Office.

9. Reviews

If you send us a review, we may publish it on our website with your first name, the service you used and the month of your trip. We will not publish your full name without your agreement, and we will remove your review if you ask.

10. Children

Our services are booked by adults. Information about guests under 18 is given to us by the lead booker and used only to deliver the booking.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

12. Contact

Questions about your information: hello@thehubvinchy.com or WhatsApp.