Cancellation policy

1. Package fees

Your package fee is fully refundable if you cancel within 48 hours of paying and before we have made any bookings for you. After that it is non-refundable, as our planning work has begun.

2. Bookings with our partners

Stays, cars, boats, tables and other bookings made with our partners follow that partner's own cancellation terms. We always tell you what they are before you pay. Tickets for concerts, matches and events are non-refundable.

3. Services we provide directly

For airport protocol, pickups and drop-offs, and police escorts:

• Cancelled 7 or more days before: full refund
• Cancelled 3 to 7 days before: 50% refund
• Cancelled less than 72 hours before, or no-show: no refund

4. December bookings

Because demand is so high over the festive season, bookings for dates between 15 December and 2 January are non-refundable from 1 December.

5. Changing your dates

Rather than cancel, you can move your dates once, free of charge, if you ask at least 7 days before and the new dates are available. Any difference in partner prices is charged or refunded.

6. If we have to cancel

If we ever need to cancel a service, you get a full refund for it — or an equal alternative, if you prefer.

7. How refunds are paid

Refunds are paid in the currency you paid in, within 3–5 working days of the cancellation being confirmed: naira to the account or card you paid from, or USDT to the wallet you paid from.

8. Lead booker

Each booking has one lead booker: the person who books and pays. The lead booker is our single point of contact and the only person with access to our concierge line for that booking. You can book on behalf of family, friends or guests, and all their requests, changes and cancellations come through you. Packages cover groups of up to 10 people, including the lead booker; larger groups are quoted separately.

9. How to cancel or change

Message us on WhatsApp or email hello@thehubvinchy.com. Cancellations and changes must come from the lead booker. Your cancellation time is when we receive your message.