Membership terms

1. About these terms

These terms apply to The Hub Membership offered by The Hub Vinchy Multiple Services Ltd, a company registered in Nigeria ("we", "us"). By joining, you ("the member") agree to them. Our general booking terms still apply to every service you book.

2. Plans

• Monthly: $150 per month, renewing automatically each month until cancelled.
• Annual: $1,500 per year, paid upfront, renewing automatically each year until cancelled.
• December Pass: $250, a one-off payment covering 1–31 December of the year purchased. It does not renew.

3. What membership covers

Membership gives you access, priority and member rates. It does not pay for the services themselves. Car hire, accommodation, tickets, food, flights and anything else you book are charged separately at the time of booking.

Members pay no service fee. Package clients who are not members pay a 15% service fee on services added to their package. One-off requests made outside a package or membership carry a 20% service fee, with a minimum of $25 per request. All service fees include VAT and are shown as a separate line on every quote.

4. December benefits

• Monthly members enjoy December benefits (no service fees and the chance to book Detty December packages 2 weeks before they open to the public) once they have held membership for three consecutive paid months.
• Annual members enjoy December benefits from the day they join.
• December Pass holders enjoy December benefits from 1 to 31 December only.

5. Included errands (Annual)

• Annual members receive 4 included errands or reservations per calendar month.
• One errand is a single task in one city that can reasonably be completed within one day — for example, a restaurant reservation, a collection or delivery, buying and delivering a gift, or arranging a pickup.
• The errand covers our time and coordination. The cost of any item, meal, ticket or transport bought on your behalf is paid by you.
• Unused errands do not roll over to the next month and have no cash value.
• Errands may be requested for you or your immediate household. Please give at least 24 hours' notice where possible.
• Errands beyond the monthly allowance, or larger tasks, are charged as normal bookings.

6. Airport meet-and-greet (Monthly and Annual)

Members receive one airport meet-and-greet per calendar month at a major Nigerian airport. It does not roll over. Transport from the airport is booked and paid for separately unless included in a package.

7. Global access (Annual)

Annual members can request table bookings and entry at selected clubs, restaurants and lounges in the UK and Paris, and receive priority on international concert and sports tickets. Venue access is subject to availability and to each venue's own policies and dress codes. Tables, drinks and tickets are paid for separately. Tickets are sourced only from official sellers and authorised hospitality packages.

8. Private invitations

From time to time, members and selected guests may be welcomed at private venues as invited guests of our hosts. These invitations are a courtesy, not a membership benefit. They are extended entirely at our hosts' discretion, are never guaranteed, cannot be purchased, and may be withdrawn at any time. Guests must follow each venue's rules and dress codes. No refund or compensation applies if an invitation is unavailable.

9. Payments and renewal

• Membership fees are charged in advance at the start of each billing period.
• Payments can be made in naira, with prices shown in US dollars converted at the exchange rate on the day of payment. Monthly and annual renewals are charged by card in naira. One-off payments can also be made in USDT on request.
• If a renewal payment fails, member benefits are paused until payment is received.

10. Cancelling

• Monthly: cancel anytime. You keep your benefits until the end of the month you have paid for. We do not refund part-months.
• Annual: you can cancel within 14 days of joining for a full refund if you have not used any member benefit. After that, the membership runs to the end of the paid year and will not renew.
• December Pass: refundable if cancelled before 1 December. Non-refundable from 1 December.

11. Fair use

Membership is personal and cannot be shared or transferred. Members can make bookings on behalf of family, friends or guests, and those requests come through the member. We may suspend or end a membership, without refund, if it is misused, if our team or partners are treated with disrespect, or if a venue's rules are broken.

12. Changes to these terms

We will give members at least 30 days' notice before changing membership prices or benefits. Changes take effect from your next billing period.

13. Contact

Questions about your membership: hello@thehubvinchy.com or WhatsApp.